FAQS

What is EchoKiln?
Echo Kiln offers handcrafted teaware and ceramic art inspired by Chinese tradition and modern simplicity. Each piece is created in collaboration with independent artisans using time-honored techniques and small-batch firing processes.
Are all your products handmade?
Yes, every item is handcrafted by skilled artisans, often using wood-fired or traditional kilns. No two pieces are exactly the same—each carries its own texture, glaze variation, and maker’s mark.
Where are your products made?
Most of our pieces are made in Jingdezhen and Yixing, China’s historic centers of porcelain and zisha (purple clay) craftsmanship. We work directly with local makers to ensure authenticity and fair practices.
Do you ship internationally?
Yes. We ship worldwide with tracking. Most orders are processed within 3–5 business days. Delivery times vary depending on your location.
Do prices include customs duties and taxes?
For most destinations, yes. We use Delivered Duty Paid (DDP) shipping—this means customs duties and import taxes are already included in the price. You won’t pay extra on delivery. See our Shipping Policy for full details.
Can I request a custom order?
We offer limited customizations on select items—please contact us at friends@echokiln.com with your ideas and we’ll see what’s possible.
What if my item arrives damaged?
We carefully pack each item to minimize breakage. If your order arrives damaged, email us within 3 days with photos of the item and packaging. We’ll make it right.
What materials do you use?
We primarily use porcelain, stoneware, and natural zisha clay. Glazes are lead-free and food-safe. Some pieces use natural mineral pigments or gold detailing—details are listed on each product page.
Are your products dishwasher/microwave safe?
Unless otherwise stated, we recommend handwashing your pieces to preserve their finish. Avoid microwaving items with metallic accents or unglazed bases.
How are EchoKiln products different from mass-produced teaware?
Our pieces are made in small batches with traditional techniques, not industrial molds. Each vessel reflects the rhythm of the artisan’s hand and the uniqueness of the firing process—something no machine can replicate.
Do you offer gift packaging?
Yes! We offer gift-ready packaging for most items at no extra cost. If you’re sending a gift, simply leave a note at checkout and we’ll handle the rest with care.
How can I choose the right teaware for me?
It depends on the type of tea you enjoy. For example, zisha (purple clay) is great for oolong and pu’er, while porcelain works well with green and floral teas. Feel free to contact us for personal recommendations.
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